Return & Refund Policy
Thank you for shopping at Sarah Kozmetik! We prioritize your satisfaction with our beauty instruments. Please review our return policy carefully to ensure a smooth experience.
Eligibility for Returns
Return Period: You may request a return within 30 days of receiving your order.Product Condition: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.Proof of Purchase: Please retain your proof of purchase or order confirmation email, as this will be required to process your return.Non-Returnable Items
Hygiene Products: Due to hygiene and safety reasons, items such as opened or used beauty instruments are non-returnable.Customized Products: Customized or personalized items are not eligible for returns unless they are defective or damaged.Return Process
Initiate Return: Contact our customer service at romanasif110@gmail.com with your order details and reason for return.Shipping: Once approved, please ship the product back to us at the address provided by our support team. You will be responsible for covering the shipping costs unless the product was received damaged or defective.Inspection: Upon receiving the returned product, we will inspect it to ensure it meets the return requirements.Refund processing: If approved, your refund will be processed within 7-10 business days, and a credit will automatically be applied to your original method of payment.Damaged or Defective Items
If you received a damaged or defective item, please contact us within 7 days of receipt with your order number and a photo of the product. We will work with you to provide a replacement or refund.
Contact Us
For questions regarding our return policy, please reach out at info@sarahkozmetik.com.